Product Returns

Please complete the form below to request an RMA number
Returning for replacement and refund

1. Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 60 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.

2. Non Quality Issues:
The Shipping and handling fee is not refundable therefore there is no point of mailing back the sim card,If a customer returns a phone or modem within 60 days after receiving it for non quality reasons, there will be a $15 fee for shipping and handling
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.

Cancelled orders (Before delivery)
If an order is cancelled before shipment, there will be no costs incurred.

Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways..